SIMASRIM: Small Capital Business Opportunity, Big Income Potential

FAQ

T1 Plus: Large 5.5" HD Screen, slim design, Android 11.
T3: High-speed printer (95mm/s), side physical keys for quick scanning, suitable for high transaction volumes.
Centerm K9: Drop Protection design, high-speed printer, and rugged build for field use.

All SIMASRIM EDC models (T1 Plus, T3, and K9) use standard thermal paper sized 58mm x 40mm. Do not use the 57x30mm size as the print alignment may shift.

T1 Plus: 5000mAh Battery (Built-in). Use a 5V/2A adapter.
T3: 5200mAh Jumbo Battery. Lasts for 1900+ transactions per charge.
Centerm K9: Features a Detachable Battery design.

Tip: Always use the provided Type-C cable and avoid overcharging overnight.

SIMASRIM EDC (T1 Plus, T3, K9) supports 4G LTE and WiFi (Dual Band 2.4/5GHz).
If the cellular signal is weak:

1. Go to Settings -> WiFi -> Connect to Store WiFi. 2. Restart the machine (Press Power for 3 seconds -> Restart). 3. Ensure the SIM card is installed in SIM Slot 1.

Code RC 91 means the card issuing bank system is offline or experiencing a timeout. This is not a device failure. Please try a card from a different bank or wait 10-15 minutes.

SIMASRIM uses an Auto-Settlement system every day at 23:59. You do not need to perform manual settlement. Ensure the EDC is turned on or in standby mode at that time for data synchronization.

Do not panic. The system will perform an Auto-Reversal (refund) within 24 hours if the transaction is deemed failed. Contact CS with the card number and time of the incident for manual verification.

Dip (Insert): Mandatory for cards with a Chip (Gold square). Insert into the bottom slot.
Swipe: Only for cards without a Chip (e.g., legacy Social Aid/PKH cards). Swipe via the side slot.

Mobile Top-up Error: Usually due to provider downtime. Check if balance is deducted. If deducted but not received, contact CS.
PKH/Social Aid Error: Ensure card is swiped correctly. "Do Not Honor" usually means empty balance or card issue.
Unknown Error Codes: If you see an unfamiliar code, please take a photo of the EDC screen and send it to our WhatsApp Support.

The default factory password for settings is usually 123456 or 000000. If you have changed it and forgotten, the unit requires a Factory Reset which can only be done by our technical team.

Need Help with Your EDC?

Technical Guide

Transactions

Account & Security

FAQ

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Need Help with Your EDC?

Technical Guide

Transactions

Account & Security

FAQ

Ups, pencarian tidak ditemukan.

What are the main differences between T1 Plus, T3, and K9?

What is the thermal paper size for SIMASRIM EDC?

Battery specifications and maintenance?

Slow internet connection or Signal Loss (RTO)

HOT Error "RC 91" or "Link Down" appears

When should I perform Settlement?

Balance deducted but receipt not printed (Pending)

Transaction Method: When to Dip (Insert) or Swipe?

Common Issues: Mobile Top-up, PKH, & Other Codes

Forgot Administrator Password / Settings Menu

Still need technical assistance?