Guidelines for using the SIMASRIM Digital Ecosystem services.
Welcome to SIMASRIM. This document is a legally binding agreement between User and SIMASRIM. Please read it carefully.
SIMASRIM is a Super App platform providing package delivery management services (multi-courier), digital products (PPOB), travel tickets, and other digital financial services. User refers to any individual or business entity accessing SIMASRIM's services, whether registered or not. Shipping Partner refers to third-party courier companies that work with SIMASRIM. Account is the unique identity registered to access the service. COD Amount is the cash amount to be paid by the package recipient to the courier upon delivery.
Registration requires genuine, valid, and active data (ID card, phone number, email, bank account). You are fully responsible for keeping your password and PIN confidential. Never share your OTP code or password with anyone, including individuals claiming to represent us. We reserve the right to suspend or permanently block an account if fraud, system manipulation, or legal violations are detected. The use of bots, crawlers, or automated scripts to manipulate our systems is strictly prohibited.
Our services may only be used for lawful purposes under the laws of the Republic of Indonesia. Any disputes will be resolved through deliberation or through the District Court within our company's legal jurisdiction. We reserve the right to update these Terms and Conditions at any time; continued use of the service constitutes acceptance of such changes.
Shipping costs are calculated based on whichever is greater: actual weight (as measured on a scale) or volumetric (dimensional) weight. If a weight discrepancy is found when the package is re-weighed by the courier (manifest), the cost difference will be automatically deducted from your balance. Senders are responsible for packaging items securely; damage resulting from inadequate packaging is not our responsibility or the courier's. We track package status through to "Delivered." Operational issues in the field (delayed pickup, flooding, traffic) fall under the courier's responsibility; however, our customer service team will assist with reporting and escalation.
The COD amount charged to the recipient consists of the Item Price + Shipping Cost + COD Fee + Insurance (if applicable). The COD Fee is an administrative charge for the COD service per shipment, and the amount varies by shipping partner. COD funds are credited to your COD Wallet Balance once the package status is "Delivered" and the reconciliation period is complete (typically 1 to 3 business days). If the recipient refuses the package (failed COD), the shipping cost is forfeited, and the return fee remains the sender's responsibility, with the item returned to the sender.
This includes services for purchasing mobile credit, electricity tokens, e-wallet top-ups, and monthly bill payments. Please ensure the destination number or customer ID is correct before making payment; input errors are entirely the user's responsibility, and funds cannot be refunded once the transaction is successfully processed by the provider. A "Success" status means the data has been forwarded to the provider; if the product has not been received, please contact customer service to verify the Serial Number. Product prices are subject to change at any time in accordance with the central provider's policies.
A package may be returned to the sender if the address cannot be found or is incorrect, if the recipient refuses the package (particularly in COD cases), or if the recipient cannot be reached by the courier after 2 to 3 delivery attempts. The original shipping cost is non-refundable in the event of a return.
We strongly recommend activating insurance for items valued above Rp 500,000 or 10 times the shipping cost. For insured items, compensation will match the item's value up to the maximum coverage amount in the event of total loss or damage. For uninsured items, compensation is limited to a maximum of 10 times the shipping cost, in accordance with the Indonesian Postal Law. Claims must be submitted with photos of the package before shipment, an unboxing video (in cases of damage), and the item's purchase invoice. Claims must be reported within a maximum of 2x24 hours after the "Delivered" status is recorded.
Deposits can be made via Bank Transfer (Virtual Account) or E-Wallet. Balance withdrawals can only be made to a bank account registered under the account holder's name, and are processed on business days (Monday to Friday) with an estimated processing time of 1x24 hours. We reserve the right to hold or freeze a balance if suspicious transactions, money laundering, or fraud are suspected, pending the completion of an investigation.
Users are strictly prohibited from shipping narcotics and illegal drugs, firearms and sharp weapons, explosive materials, live animals (except through designated special services), stolen or illegal goods, and cash or negotiable securities.
SIMASRIM collects data such as name, address, phone number, and location for service operations. This data is used to process transactions, contact you regarding service issues, and improve service quality. Delivery data (recipient's name and address) is shared with shipping partners solely for delivery purposes. We use SSL encryption and industry-standard security measures to protect your data. A full explanation is available on our Privacy Policy page.
SIMASRIM operates as a connecting technology platform. Operational issues in the field arising from the negligence of third parties (banks, couriers, providers) are beyond our direct control; however, we are fully committed to assisting with mediation and resolving issues to completion.